Terms & Conditions

Section 1 - About Nagrik Seva Point

Nagrik Seva Point is a digital services platform that makes everyday citizen and digital services easier to access and process.

The platform enables individual users to access and use available services directly, while providing Cyber Café retailers and service operators with specialized tools, discounted service rates, and customer management workflows to process services on behalf of walk-in customers.

Services available on the platform may change over time. A service may be added, modified, temporarily unavailable, or discontinued depending on availability, technical feasibility, third-party providers, and applicable requirements.

Nagrik Seva Point is not a government department or government website unless explicitly stated for a particular service.

Section 2 - Account Registration & Access Modes

Most services can be used without creating an account. Certain account-based features, retailer tools, service history, customer management and other platform features require a registered account. During registration, you agree to provide accurate and complete information, including information about your Cyber Café or business where requested.

When an account is created, you are responsible for:

• Providing correct registration information.
• Keeping your password and login credentials secure.
• Not sharing your account with unauthorized persons.
• All activity performed through your account.
• Informing us if you believe your account has been accessed without authorization.

Nagrik Seva Point may suspend or restrict an account where there is reasonable evidence of fraud, misuse, unauthorized activity, or violation of these Terms.

Section 3 - Use of Services

You may use Nagrik Seva Point only for lawful purposes and for legitimate customer-service requirements. You agree not to:

• Submit false or misleading information.
• Use another person's information without appropriate authorization.
• Attempt to access another user's account or data.
• Circumvent security or access controls.
• Abuse, overload, or interfere with the platform.
• Use the platform for fraudulent or illegal activities.
• Attempt to reverse engineer or compromise the platform or its APIs.
• Use the platform in a manner that violates applicable laws or third-party service-provider requirements.

We reserve the right to restrict access to services where misuse or suspicious activity is detected.

Section 4 - User & Customer Information

Our platform accommodates two distinct modes of service usage:

• Individual Users: When you use a service directly for yourself, you confirm that the personal details and documents you submit belong to you or persons you have legal authorization to represent.
• Cyber Café Retailers: When a retailer submits customer information to process a requested service, the retailer is responsible for ensuring that they have obtained appropriate authorization or consent from the walk-in customer.

You must ensure that all information and documents submitted are accurate and legitimate. Nagrik Seva Point processes submitted data strictly to deliver the requested service and fulfill related operational, security, legal, and support requirements.

Section 5 - Service Availability

We make reasonable efforts to keep the platform and services available. However, a service may occasionally be unavailable because of:

• Maintenance
• Technical problems
• Internet or infrastructure failures
• Third-party API downtime
• Government or external system unavailability
• Payment-provider issues
• Changes in third-party service availability
• Other circumstances beyond our reasonable control

We do not guarantee that every service will be available at all times.

Section 6 - Service Results

The information or result provided through a service may depend on the data returned by the relevant government system, authorized provider, API, or third-party service.

Nagrik Seva Point does not guarantee that a particular service request will always produce a successful result.

Where a service fails because the required information cannot be verified or the underlying service is unavailable, the request may be marked as failed or unsuccessful. Any applicable refund will be handled according to our Refund & Cancellation Policy.

Section 7 - Service Charges and Payments

Some services available through Nagrik Seva Point may require payment. The applicable service price will be displayed before payment is completed.

Payments are processed through authorized third-party payment providers. Once a payment is successfully completed, Nagrik Seva Point may begin processing the requested service.

You should not make duplicate payments for the same request unless instructed by the platform.

Payment confirmation received from the payment provider and the corresponding transaction status maintained by Nagrik Seva Point will be used to determine the status of a payment.

Section 8 - Refunds and Cancellations

Refunds and cancellations are governed by our Refund & Cancellation Policy.

Where a refund is approved, it will generally be processed to the original payment source used for the transaction.

The actual time taken for the amount to appear in the customer's account may depend on the payment provider and the customer's bank. Please review our Refund & Cancellation Policy before making a payment.

Section 9 - Third-Party Services

Some Nagrik Seva Point services depend on third-party providers, APIs, payment gateways, or external systems.

We are not responsible for failures, delays, changes, or interruptions caused directly by such third-party systems.

Third-party services may have their own terms and policies, which may also apply when you use those services through our platform.

Section 10 - Documents and Print Copies

Where Nagrik Seva Point provides a facility to generate or download a document, the document may be generated using information supplied by the customer, retailer, or an integrated service provider.

Unless explicitly stated otherwise, a document generated by Nagrik Seva Point should not be represented as an original government-issued document.

Users must not alter, manipulate, or misuse documents generated through the platform.

Section 11 - Intellectual Property

The Nagrik Seva Point name, logo, website design, software, interface, content, and other platform materials are owned by or licensed to Nagrik Seva Point.

You may use the platform only for its intended business purpose.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit any part of the platform without prior written permission.

Section 12 - Suspension or Termination

We may temporarily suspend or permanently terminate access to an account if:

• The account is used for fraudulent or illegal activity.
• False information is provided.
• The platform is misused.
• Security or service integrity is compromised.
• These Terms are violated.
• Suspension is required by law or a relevant service provider.

Where reasonably possible, we may notify the user before taking such action.

Section 13 - Limitation of Liability

Nagrik Seva Point will make reasonable efforts to provide reliable services, but we cannot guarantee uninterrupted or error-free operation.

Limitation Scope: To the extent permitted by applicable law, Nagrik Seva Point will not be responsible for losses caused by: third-party service or API failures, government-system downtime, payment-provider or banking delays, incorrect information submitted by the user, unauthorized use of a user's account, or events beyond our reasonable control.

Nothing in these Terms excludes any liability that cannot legally be excluded under applicable law.

Section 14 - Changes to These Terms

We may update these Terms & Conditions when our services, technology, business practices, or legal requirements change.

The updated version will be published on this page with a revised Last Updated date. Your continued use of Nagrik Seva Point after an updated version is published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

Section 15 - Contact Us

If you have questions regarding these Terms, a service, payment, or your account, please contact us.