Pricing Policy

1. Service Pricing

Each paid service available on Nagrik Seva Point has its own service price. The applicable price will be clearly displayed before you proceed with payment.

Service prices may vary depending on:

• The type of service
• The service provider or API used
• Processing or operational costs
• Changes in third-party service charges
• Applicable taxes or other charges

There is no fixed price applicable to all services.

The amount shown on the payment screen before confirmation is the amount applicable to that service request.

2. Retailer Pricing

Nagrik Seva Point may provide different pricing for registered Cyber Café retailers and other users depending on the applicable service and account type.

A registered retailer may receive a different service price from a non-logged-in user. The applicable price will always be shown before payment.

We may change retailer pricing, discounts, or promotional offers from time to time.

3. Payment

For paid services, payment must be completed before the service is processed. Payments are processed through our authorized payment gateway provider.

The payment page will display the applicable amount before you confirm the transaction. Once payment is successfully completed, the service request may proceed for processing.

Nagrik Seva Point does not add charges that were not disclosed before payment, except where required by applicable taxes or payment-provider charges that are clearly identified.

4. Taxes and Applicable Charges

Prices displayed on the platform may include or exclude applicable taxes depending on how the particular service is presented.

Where applicable, taxes or other mandatory charges will be displayed before payment.

Any payment gateway charges applicable to a transaction may be handled according to the payment gateway's applicable terms and pricing.

5. Promotional Pricing and Discounts

From time to time, Nagrik Seva Point may offer:

• Promotional prices
• Retailer discounts
• Limited-time offers
• Service-specific discounts
• Other promotional benefits

Each offer may have its own eligibility requirements, validity period, or usage limitations. Promotional offers cannot be combined unless explicitly stated.

Nagrik Seva Point reserves the right to modify or discontinue a promotional offer at any time.

6. Pricing Changes

Service prices may change when there are changes in:

• Third-party API or service-provider charges
• Operational costs
• Service availability
• Taxes or regulatory requirements
• Promotional campaigns
• Our pricing structure

A price change will not affect a service request that has already been successfully paid for, unless the transaction itself is cancelled or reversed.

The price displayed at the time of payment confirmation will apply to that transaction.

7. Pricing Errors

We make reasonable efforts to ensure that all prices displayed on the platform are accurate. However, an accidental pricing or technical error may occasionally occur.

If a service is displayed at an incorrect price due to an obvious technical or human error, Nagrik Seva Point may:

• Cancel the affected transaction, or
• Contact the user regarding the correct price before processing the service.

If payment has already been received and the transaction is cancelled because of such an error, the applicable amount will be refunded according to our Refund & Cancellation Policy.

8. Failed or Unsuccessful Services

Payment for a service does not guarantee that the underlying service will always be successfully completed.

A service may fail because of:

• Incorrect information submitted by the user
• Verification failure
• Third-party API failure
• Government or external system unavailability
• Technical problems
• Service-provider restrictions
• Other circumstances beyond our reasonable control

Where a refund is applicable, it will be handled according to our Refund & Cancellation Policy.

9. Refunds

Refund eligibility depends on the nature and status of the service request. If a refund is approved, it will generally be processed to the original payment source.

The time required for the refunded amount to appear in the user's account may depend on the payment gateway, bank, card issuer, or other payment provider.

Please refer to our Refund & Cancellation Policy for complete details.

10. No Hidden Service Charges

Nagrik Seva Point aims to maintain transparent pricing. Before completing a paid transaction, you will be able to see the applicable service amount.

We will not intentionally introduce undisclosed service charges after payment confirmation.

11. Contact Information

If you have a question about the price of a service, a payment, discount, or any other pricing-related matter, please contact our support team.